IT Technical Support

Remote
Full Time
Student (High School)

Job Overview

We are seeking a highly organized and tech-savvy individual to join our Operations team as a Part-Time IT Technical Support and Admin Assistant. This dual-role position is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and can manage administrative tasks efficiently while providing reliable first-line technical support to staff.

Key Responsibilities

IT Technical Support

  • Provide first-level technical support to internal staff, including troubleshooting hardware, software, and connectivity issues.

  • Support the setup, configuration, and maintenance of laptops, printers, phones, and other office equipment.

  • Assist in onboarding and offboarding of employees from an IT perspective (account creation/deactivation, device setup).

  • Maintain inventory of IT assets and ensure timely updates and replacements.

  • Escalate complex IT issues to senior IT staff or external vendors when necessary.

  • Maintain documentation of technical support issues and resolutions.

Administrative Support for Operations

  • Assist in the onboarding process for new employees, including coordinating welcome materials, scheduling orientations, and ensuring completion of required documentation.

  • Support the Operations team in day-to-day administrative tasks such as scheduling meetings, tracking tasks, and managing office supplies or digital tools.

  • Maintain operational records, logs, and reports.

  • Assist with the preparation of documentation, presentations, and internal communications.

  • Coordinate with other departments to ensure timely follow-up on operations-related tasks.

  • Contribute to process improvement initiatives and assist in the implementation of new tools and systems.

Qualifications

  • Associate’s or Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent work experience).

  • 1–2 years of experience in an IT support or administrative role.

  • Working knowledge of operating systems (Windows, macOS), Microsoft 365/Google Workspace, and common troubleshooting practices.

  • Strong organizational skills and attention to detail.

  • Excellent verbal and written communication skills.

  • Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications

  • Experience with ticketing systems (e.g., Jira, Zendesk).

  • Basic understanding of networking principles.

  • Familiarity with cloud-based tools and platforms.

  • Experience in supporting remote/hybrid teams.

Benefits

  • Paid Time Off (PTO)

  • Holiday Pay

  • Annual Performance Bonus

  • Flexible work schedule

  • Opportunities for growth and professional development

  • Collaborative and inclusive work environment

Working Hours

  • 15–20 hours per week, with flexibility around academic or personal schedules.

  • Availability during business hours is preferred for optimal team collaboration.

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*